Zip & Zen strives to ensure that our website is accessible to people with disabilities. We have invested a significant amount of resources to make our website easy to use for people with disabilities, with the strong belief that every person has the right to live with independence.

Accessibility

Zip & Zen doesn't currently use any accessibility widgets to aid in an accessible experience as non allow for 100% compliance and theme architecture limitations limit our ability to provide 100% compliance with features like heading cadence, color contrast, and aria roles on all objects within our Online Store. If on-page software is available, the software allows website visitors to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1) with screen reading, color contrast, font size, and other controls.

Accessibility Menu

We currently do not use the any applications to enable additional accessibility support as they do not provide full compliance for those with keyboard or voice assisted software to be in full compliance. If you need assistance placing an order, we encourage you to send us an email at hello@zipandzen.com and we would be happy to assist you!

Limitations

Zip & Zen continues our efforts to constantly improve the accessibility of our website in the belief that it is our collective obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. Despite our efforts to make all pages and content fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Some third party applications may be installed on our site which we have no control over their accessibility standards for features such as (but not limited to): Reviews, subscriptions, and more.

Your Feedback is Important

Please be aware that our efforts to provide an accessible website (in accordance with WCAG 2.1 level AA) are ongoing. We have made every attempt to be reasonably accessible. If you encounter an accessibility issue or have a question, please contact our customer experience team by emailing us. Please be sure to provide a description of the issue and include the relevant web pages or features. We will make all reasonable efforts to respond to the issue in a timely manner. We also are happy to provide step-by-step telephone support to those in direct need of this type of assistance; please contact the website number on the bottom of this site and leave a message – a team member will make every effort to contact you.


LAST UPDATED May 2022.